Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Academy 2021 and she won the 2022 Customer Experience Executive of the Year.

Learn

• Why the Charlotte Police Department felt the need to become the Chick-fil-A of law enforcement.
• How Sandy handled all the enormous obstacles along the way
• How to avoid making your CX project flavor of the month or program of the year
• How to build your CX steering committee by adding “critics & synics”
• What impact this has had three years later

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service

Podcast 038: The Chick-fil-A of Police Departments

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