Have you ever had a customer who was quick to say “I’m calling my lawyer!!” I think we’ve all had at least one. Since lawyers have been able to freely advertise their litigation services, this has become even more prevalent.

So, this week, I wanted to explore avenues that you can follow so you’ll have the best way to respond if/when you get the next customer who wants to drag you into the legal arena over a dispute in your home building project.

Sam Sparks, a home building veteran who has served as in-house counsel for several home builders (large and small), joins me to talk about Alternate Dispute Resolution. Essentially – we’re talking about using mediation and/or arbitration (instead of litigation) to solve a dispute without spending too much time and/or money in a long drawn out process.

Sam has used his experience to start an Arbitration and Mediation company in Atlanta to help bring quick and cost-effective resolutions to the home building industry. His history working for home builders AND his active involvement with renowned arbitration associations makes this an episode that you won’t want to miss.

I had initiated this interview solely to talk about how this process helps between home builder and customer. During the course of the interview, Sam blew my mind with some other places where mediation and arbitration could help, too!

Listen in and learn – and – take the time to look back at your Agreements to see if your Company is poised to make the best of those bad situations that arise.