16. Expertly Handling Complaints to Ignite Glowing Reviews And Improve Guest Satisfaction
Description
Glamping customers like to go glamping because they want the experience of being out in nature, or they want to try something they've never tried before. Although many like it, a few don't enjoy it because of unexpected encounters with wildlife, sounds they are not used to, the deep darkness of being out in nature at night and things they maybe haven't experienced before, especially if they come from the city. So the host of the unique accommodation might find themselves handling an issue and dealing with a complaint that isn't their fault - one they have no power to change. So how can a business owner handle the situation, mitigate what is happening and stop things from escalating?
It's true that some glamping customers are drawn to the experience of being out in nature but may feel uncomfortable or unprepared when faced with unexpected encounters with wildlife and nature sounds, particularly if they're accustomed to city living.
In this episode we share exactly how to respond to a guest complaint and what you can do to increase the number of positive reviews in the future.
Next steps:
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Contacts:
Jessica Kirchner: The Glamping Show Americas, Denver, Colorado
Sarah Riley: Startup Advisor for Glamping Businesses And Retreat Events The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/
United States
