17: Digital Transformation of a Health Insurance giant - conversation with Frederik Bisbjerg of DAMAN
Description
Here's our latest podcast episode, a power-packed conversation with Frederik Bisbjerg, Executive Director- Digital & Innovation with Daman - National Health Insurance Company! He's a well-known personality within the insurance industry and has specific and workable tips and insights into running a successful, digital-first insurance business in the region. Amongst a host of things, we spoke about:
🧩 Importance of breaking down the giant digital transformation plan into smaller, 3-month goals
📚Advice to Chief Digital Officers- keep educating your board; use metrics like customer effort score (CES) to articulate the impact
👩🏻⚕️Is there a solid business case for reward-based health insurance here in the UAE? Instead of annual rewards, will monthly or even weekly rewards work better?
🔐 Building cloud capability and two-speed IT
🚀Creating a modular architect to create #embeddedinsurance products that can work even in the #metaverse
🧪How to get the chemistry right between incumbent insurers and #insurtech
🐲And examples of organizations who have got it right across all components of digital transformation and CX Many insights and takeaways...this is one you can’t miss!
Also bonus- here is a link Frederik’s top 5 videos on transformation: https://youtube.com/playlist?list=PLr66u13E7VFh5rU5XNCeASKDrcZURRw_x
Renjit Philip:
Newsletter: https://www.onemorethinginai.com
Socials:
Twitter / X: @renjitphilip
LinkedIn:
https://www.linkedin.com/in/renjit-philip
Vidya Veerapandian:
United States
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