Purchase my Secret Shopper Toolkit here: https://www.opulentbeautypro.com/offers/JdSbjXr8 

The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint

12 Week Training Program: https://www.opulentbeautypro.com/training 

1 On 1 Coaching: https://www.opulentbeautypro.com/coaching

Hands-On & Virtual Extension Education: https://www.opulentbeautypro.com/extensions

Free Education: https://www.opulentbeautypro.com/free

Socials:

Business Instagram: https://www.instagram.com/opulentbeautypro/
Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/#
YouTube: https://www.youtube.com/@opulentbeautypro/featured

I’m taking you behind the scenes of my 2026 planning process and sharing what I’m doing differently to break the cycle of constant busyness and move into a more strategic, intentional year ahead.

This year, I brought in secret shoppers to evaluate the Opulent Beauty guest experience and their feedback showed me gaps I didn’t know existed. From consultation flow to front desk systems to service consistency, this experience reshaped how I’m approaching growth and leadership next year.

Inside the episode we walk through:

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  Why I’m investing in one-on-one coaching again

  
  


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  What the secret shopper results revealed about my salon

  
  


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  The importance of looking at your business through an unbiased lens

  
  


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  How I’m prioritizing development, systems, and accountability for 2026

  
  

This episode is perfect for any salon owner who feels like they’re running on fumes or growing without clarity and wants a more strategic way forward.