DiscoverGet Out of Wrap - Contact Centre Chat#194 - GOOW TV on Training & Agent In-Call Knowledge
#194 - GOOW TV on Training & Agent In-Call Knowledge

#194 - GOOW TV on Training & Agent In-Call Knowledge

Update: 2024-07-09
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On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres.


Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !

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In Channel
#241 - Lewis Parkin of Alvaria

#241 - Lewis Parkin of Alvaria

2025-10-2434:04

#240 - Garry Beattie, Head of Sales at Betr Outsourcing

#240 - Garry Beattie, Head of Sales at Betr Outsourcing

2025-10-1747:41

#239 - Danny Wareham - author of Constellations

#239 - Danny Wareham - author of Constellations

2025-10-1545:59

#238 - Olly Hobson - a young business owner making a mark !

#238 - Olly Hobson - a young business owner making a mark !

2025-10-1026:13

#237 – Phil Jude of Alvaria on Proactive Customer Contact

#237 – Phil Jude of Alvaria on Proactive Customer Contact

2025-10-0342:09

#236 - Get Out of Wrap TV - 23rd September

#236 - Get Out of Wrap TV - 23rd September

2025-09-2435:46

#235 - the legend that is Chris Rainsforth is back

#235 - the legend that is Chris Rainsforth is back

2025-09-1946:55

#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva

#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva

2025-09-1237:48

#233 - Get Out of Wrap TV - ep.105

#233 - Get Out of Wrap TV - ep.105

2025-09-0332:16

#232 - Get Out of Wrap TV - Episode 104

#232 - Get Out of Wrap TV - Episode 104

2025-08-2731:24

#231 - Kevin McGachy of Sabio on Agentic AI

#231 - Kevin McGachy of Sabio on Agentic AI

2025-08-2240:50

#230 The 102nd episode of GOOW TV

#230 The 102nd episode of GOOW TV

2025-08-0134:37

#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders

#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders

2025-07-1828:15

#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit

#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit

2025-06-2725:54

#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX

#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX

2025-06-1338:18

#226 - The 100th episode of GOOW TV

#226 - The 100th episode of GOOW TV

2025-06-0343:24

#225 - The People Puzzle with Lee Houghton

#225 - The People Puzzle with Lee Houghton

2025-05-0947:16

#224 - GOOW TV - Is Customer Service Dead ?

#224 - GOOW TV - Is Customer Service Dead ?

2025-04-2233:43

#223 Dan Luik of Currys introduced by Steve Powell of Alvaria

#223 Dan Luik of Currys introduced by Steve Powell of Alvaria

2025-04-1150:46

#222 - James Connors of Quetzel

#222 - James Connors of Quetzel

2025-03-2845:19

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#194 - GOOW TV on Training & Agent In-Call Knowledge

#194 - GOOW TV on Training & Agent In-Call Knowledge

Martin Teasdale