Listen Top Shows Blog

2-8 📞 Phones: Your Most Important Piece of Equipment

2-8 📞 Phones: Your Most Important Piece of Equipment

Update: 2020-02-25

Share

Description

Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a pen and take notes as Sandy gives us actionable gems about how many times you should let it ring, empathetic tone of voice, and why being assigned to the phone is not a bad thing--at all!

Comments

In Channel

2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

2020-05-0542:35

2-13 Asking For Money...Healthily

2-13 Asking For Money...Healthily

2020-03-3136:36

2-12 Front Office Dream Team: Receptionist

2-12 Front Office Dream Team: Receptionist

2020-03-2426:21

2-11 Sandy's Dream Schedule Part II

2-11 Sandy's Dream Schedule Part II

2020-03-1720:58

2-10 Sandy's Dream Schedule Part I

2-10 Sandy's Dream Schedule Part I

2020-03-1017:39

2-9 Preventing Cancellations

2-9 Preventing Cancellations

2020-03-0326:15

2-8 📞 Phones: Your Most Important Piece of Equipment

2-8 📞 Phones: Your Most Important Piece of Equipment

2020-02-2535:57

2-7 Don't Be Afraid Of Your Team

2-7 Don't Be Afraid Of Your Team

2020-02-1838:34

2-6 Building Out Effective Systems

2-6 Building Out Effective Systems

2020-02-1127:40

2-5 What To Do When Stress is Killing Your Practice

2-5 What To Do When Stress is Killing Your Practice

2020-02-0423:19

2-4 Do Your Patients Understand Urgency?

2-4 Do Your Patients Understand Urgency?

2020-01-2825:05

2-3 Does Your Team Understand Urgency?

2-3 Does Your Team Understand Urgency?

2020-01-2117:39

2-2 The Ultimate Morning Huddle

2-2 The Ultimate Morning Huddle

2020-01-1422:04

2-1 Meaningful, Consistent, Quality Team Meetings

2-1 Meaningful, Consistent, Quality Team Meetings

2020-01-0722:10

Rants, Reflections, and Real Customer Service Lessons

Rants, Reflections, and Real Customer Service Lessons

2025-09-3027:54

Hiring Series: The Job Offer Playbook

Hiring Series: The Job Offer Playbook

2025-09-2226:40

Hiring Series: Don’t Skip This Step—Reference Checks That Matter

Hiring Series: Don’t Skip This Step—Reference Checks That Matter

2025-09-1524:48

From Sucktember to Success: How to Save Your September

From Sucktember to Success: How to Save Your September

2025-09-0216:14

Hiring Detour: How Culture Shapes Every Hire

Hiring Detour: How Culture Shapes Every Hire

2025-08-2528:34

Hiring Series: Interview Techniques that Work

Hiring Series: Interview Techniques that Work

2025-08-1833:48

00:00

00:00

x

2-8 📞 Phones: Your Most Important Piece of Equipment

2-8 📞 Phones: Your Most Important Piece of Equipment

Shared Practices Network