208 - Revolutionizing Communication with AI with Kathleen Riley of Smith.ai
Description
Mark speaks with Kathleen Riley from Smith.ai about the transformative role of AI in business communication. They discuss the benefits of AI receptionists, the importance of maintaining a human touch in customer interactions, and Kathleen's journey from a Fortune 500 company to a startup. The conversation highlights how AI can enhance efficiency without replacing human jobs, and the evolving expectations of consumers in a tech-driven world.
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Takeaways
- AI can be intimidating for business owners.
- Smith.ai offers a customizable AI receptionist solution.
- The technology allows for a natural conversational experience.
- Human agents back every AI call for accuracy.
- AI can elevate human roles rather than replace them.
- Consumers are becoming more comfortable with AI interactions.
- Transparency in communication builds trust with clients.
- AI technology is rapidly evolving and becoming more accessible.
- Kathleen's journey reflects the shift from corporate to startup culture.
- The future of business communication will blend AI and human interaction.
Chapters
- 02:53 AI in Business Communication
- 06:05 Understanding AI Receptionists
- 08:47 The Human Element in AI
- 11:53 Kathleen's Journey to Smith AI
- 15:12 The Vision of Smith AI
- 17:53 The Future of Business Communication
- 20:51 Consumer Expectations and Trust
- 24:08 Connecting with Kathleen
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This episode is brought to you in part by SecuriTitle, a fractional paralegal service assisting with all things real estate in Massachusetts and New Hampshire.
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