219: How to Create a Recruiting Experience That Draws Top Talent
Description
- Employee experience directly impacts customer experience.
- 82% of managers are accidental managers, lacking training.
- Transforming internal culture can lead to better customer service.
- Companies must focus on consistent management practices.
- Recruiting processes should reflect company culture and values.
- Onboarding is a critical opportunity for engagement.
- Work-life balance is increasingly important for employees.
- Organizations need to proactively manage their culture.
- Effective training for managers is essential for retention.
- Creating a memorable experience starts from the first contact.
- "82% of managers are accidental managers."
- "Two minutes to 12 seconds is a big difference."
- "We want to be selective in our hiring."
Links
Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/
Interview Questions: https://thedijuliusgroup.com/resources/
The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/
Experience Revolution Membership: https://thedijuliusgroup.com/membership/
Schedule a Complimentary Call with one of our advisors: tdg.click/claudia
Books: https://thedijuliusgroup.com/shop/
Zappos call: https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/
Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/
Contacts: Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com
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