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Join hosts Tom Morgan and Alex Baker on ACP, the Amazon Connect Podcast, for an in-depth exploration of Amazon Connect billing. This episode covers the differences between consumption-based and subscription-based billing models, delving into their respective advantages and challenges. Gain valuable insights into managing AWS billing, with a specific focus on Amazon Connect's monthly charge system and strategies for cost forecasting. Learn how to leverage cost calculators, security groups, and other tools to control expenses. Additionally, discover effective approaches for implementing AI features and the importance of flat-fee pricing in enterprise settings. Tune in to avoid unexpected costs and optimize your Amazon Connect investments through careful planning and automation.

00:00 Introduction to ACP Podcast
00:43 Deep Dive into Amazon Connect Billing
01:36 Consumption-Based Billing Explained
06:39 Subscription-Based Billing and New Features
10:34 Managing Costs and Features
15:22 Control and Security in Billing
16:12 Managing Amazon Connect Costs
18:31 Understanding the Why Behind Amazon Connect's Pricing
19:01 The Role of AI and LLMs in Cost Justification
21:24 Market Trends and Enterprise Preferences
24:58 Challenges and Risks in Pricing Models
28:15 Conclusion and Final Thoughts

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