Listen Top Shows Blog

#23 Turn a Negative Review into a Marketing Opportunity

#23 Turn a Negative Review into a Marketing Opportunity

Update: 2024-02-05

Share

Description

Welcome to the B&B Academy podcast.

I'm Karen, the founder and owner of Bed and Breakfast Academy, helping aspiring and existing B&B owners to create a B&B lifestyle you'll love living with guests who become loyal fans and keep returning.

In today's episode, I share practical steps to take control of your B&B marketing in 2024. Learn more about how you can make more effective use of your website to get more direct bookings.

Visit the Bed and Breakfast Academy Website for more information about the Online Course and Mini Workshop.

Read the corresponding blog post

In this latest podcast episode,I delve into the art of turning negative reviews into positive marketing opportunities for your B&B.

Discover how to respond tactfully and professionally to criticism, even when it seems unfair.

From acknowledging guest feedback to highlighting your B&B's unique attributes, learn valuable strategies to enhance your online reputation and attract more guests.

Join me as I explore the power of constructive communication and the importance of maintaining a positive image in the competitive hospitality industry.

Comments

In Channel

#30 - 7 Things the Bed and Breakfast Owners Will Never Agree on

#30 - 7 Things the Bed and Breakfast Owners Will Never Agree on

2025-04-2719:17

#29 Social Media for B&B Owners: It's Not All About Direct Bookings

#29 Social Media for B&B Owners: It's Not All About Direct Bookings

2025-01-2314:41

#28 - Real-Life Tales from Running a Bed and Breakfast (and What You Can Learn)

#28 - Real-Life Tales from Running a Bed and Breakfast (and What You Can Learn)

2024-12-2018:08

#27: Behind the Scenes of Running a B&B with Kate O’Donovan | Bed and Breakfast Academy

#27: Behind the Scenes of Running a B&B with Kate O’Donovan | Bed and Breakfast Academy

2024-11-2156:51

#26 Choosing the Right Online Booking Engine for Your B&B with Heather Scott of Freetobook

#26 Choosing the Right Online Booking Engine for Your B&B with Heather Scott of Freetobook

2024-09-2901:05:52

#25 What to Put in Your Guest Welcome Basket

#25 What to Put in Your Guest Welcome Basket

2024-07-1923:59

#24 The Importance of Knowing Your B&B Guest - Marketing Tip #9

#24 The Importance of Knowing Your B&B Guest - Marketing Tip #9

2024-03-1419:23

#23 Turn a Negative Review into a Marketing Opportunity

#23 Turn a Negative Review into a Marketing Opportunity

2024-02-0520:03

#22 Making Effective Use of Your B&B Websites

#22 Making Effective Use of Your B&B Websites

2024-01-2627:46

#21 Using FAQs to Create Marketing Content for your B&B

#21 Using FAQs to Create Marketing Content for your B&B

2024-01-1814:33

#20 How to Organise your B&B Marketing Content

#20 How to Organise your B&B Marketing Content

2024-01-1015:25

#19 Take Control of your Bed and Breakfast Marketing in 2024

#19 Take Control of your Bed and Breakfast Marketing in 2024

2024-01-0514:28

#18 What makes a good bed and breakfast? 10 tips for running a successful B&B

#18 What makes a good bed and breakfast? 10 tips for running a successful B&B

2023-12-0118:57

#17 How to prepare your B&B for the quiet season

#17 How to prepare your B&B for the quiet season

2023-11-1015:49

#16 Do you have to do a room tidy when your B&B guests are staying more than one night?

#16 Do you have to do a room tidy when your B&B guests are staying more than one night?

2023-07-0622:08

#15 10 Creative Ideas for Reels to Help you Promote your Bed and Breakfast

#15 10 Creative Ideas for Reels to Help you Promote your Bed and Breakfast

2023-04-2117:15

#14 Setting Smart Goals for Your B&B: Achieving Success Step-by-Step

#14 Setting Smart Goals for Your B&B: Achieving Success Step-by-Step

2023-01-0418:30

#13 How to get more recommendations for your bed and breakfast

#13 How to get more recommendations for your bed and breakfast

2022-10-1314:30

#12 How to cut costs and generate more income at your bed and breakfast

#12 How to cut costs and generate more income at your bed and breakfast

2022-09-0829:39

#11 How to stay fit as a bed and breakfast owner with special guest, Ollie Halliday of Be Mobile Physio

#11 How to stay fit as a bed and breakfast owner with special guest, Ollie Halliday of Be Mobile Physio

2022-08-2157:04

00:00

00:00

1.0x

#23 Turn a Negative Review into a Marketing Opportunity

#23 Turn a Negative Review into a Marketing Opportunity

Karen Thorne