30. Verbal De-escalation
Update: 2021-05-10
Description
This week, we're covering a highly-requested training topic for the three of us: verbal de-escalation techniques. (2:00 ) "What's filling our buckets?" segment. (3:45 ) We introduce our topic and talk about situations where verbal de-escalation is useful. (7:45 ) We share a bit about our experiences using verbal de-escalation strategies. (10:15 ) We talk about things that can make-or-break your success with verbal de-escalation: your non-verbals and your relationship with the student. (13:15 ) Praise or empathy statements. (17:15 ) Reality statements. (18:45 ) Coupling statements. (23:15 ) Choice statements. (24:45 ) Offering a calm down break. (26:15 ) Takeaways.
Tools we talk about: Lanyard badges
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