31. Why Brand Communities Matter
Update: 2025-09-24
Description
According to research run by Garnter, over 70% of consumers say they buy more often when they're part of a community. The role of communities has never been stronger. James is cofounder of the CMO Circle and Called to Work, and he explains why communities aren't just audiences you broadcast to, but networks that grow brand loyalty. James talks about the difference between an audience and a community; on finding your first 100 members; and how the most valuable communities give more back than they take. So if you're a marketing manager thinking about whether a brand community could add to your marketing, this conversation is for you.
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