Welcome to the PMO Strategies Podcast + Blog, where PMO leaders become IMPACT Drivers!

PMI Talent Triangle: Business Acumen

Luxury isn’t about cost. It’s about how people feel when they interact with you. 

This is what it means to adopt a luxury mindset. Leaders who stop acting like task-driven order takers and start thinking like concierges create experiences that build trust, influence, and lasting IMPACT. 

So if stakeholders are craving more connection and executives are looking for advocates they can count on, how do you rise to that level? 

In this week’s episode of the PMO Strategies Podcast, I’m joined by Neen James, a luxury experience expert and leadership strategist who helps C-suite leaders create exceptional experiences that drive results and deepen relationships. With clients including Four Seasons, Comcast, and the FBI, and recognition as a Top 30 Leadership Speaker by Global Gurus, Neen brings sharp insights on how leaders can use thoughtful touches to build trust and influence at the highest levels. 

Together, we talk about how the five “luxury levers” help you elevate stakeholder engagement, shift from transactional to transformational, systemize thoughtfulness, and design champagne moments that make people feel valued. 

What You'll Learn:  

• Why luxury is about connection, not cost 
• How to think like a concierge instead of a bellhop 
• The five “luxury levers” that elevate every interaction 
• How systemized thoughtfulness builds authentic loyalty 
• What champagne moments look like inside projects and transformations 
• How personalization, customization, and anticipation win executive buy-in 

👉 Press play to learn how to build experiences that turn executives into champions, strengthen stakeholder trust, and drive lasting IMPACT. 

Connect with Neen: 

Follow her on LinkedIn 

Visit her website “Exceptional Experiences” 

Check out her Youtube channel 

Watch her “Exceptional Experiences" book trailer 

SPONSOR LINK:  

P.S. Exceptional experiences don’t happen by accident. They’re designed with the right system. The 2-Day IMPACT Engine Practitioner Training and Certification gives you hands-on practice with my signature six-stage framework so you can deliver measurable business value, build trust with executives, and walk away certified with your own IMPACT Action Plan. 👉 Click here to learn more about this virtual course taking place October 15 - 16. 

P.P.S. There's Still Time to Celebrate The IMPACT Engine Book One-Year Anniversary! Visit The IMPACT Engine book anniversary page to check out the book specials, freebies, enter the giveaway, and see what makes the IMPACT Engine System unlike anything else. Whether you’ve been with us from the very beginning or are just discovering the movement, today’s the perfect time to celebrate with us. 

Thanks for taking the time to check out the podcast!

I welcome your feedback and insights! 

I’d love to know what you think and if you love it, please leave a rating and review in your favorite podcast player. Please leave a comment below to share your thoughts. See you online!

Warmly,

Laura Barnard

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Mentioned in this episode:

325: MATTHEW OLENIUK - Beyond Process: Why Public Sector Projects Fail