#45- My First One-Star Review : The Client Who Wanted to Teach Me a Lesson
Update: 2025-09-17
Description
Getting a one star review is never easy. When it happened to us, I felt sick to my stomach. But this experience turned out to be one of the most powerful lessons I’ve ever had about leadership, boundaries, and protecting your team.
In this episode, I’m sharing the full story of how we handled it, why I decided not to bend over backwards to win this client back, and the reminder every salon owner needs when it comes to reviews and reputation.
Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/
Website: https://michelletannerconsulting.com/
In this episode, I’m sharing the full story of how we handled it, why I decided not to bend over backwards to win this client back, and the reminder every salon owner needs when it comes to reviews and reputation.
Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/
Website: https://michelletannerconsulting.com/
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