958: Metric Mondays: New Patient Re-Appointed to Hygiene Percentage - Miranda Beson

Are your new patients one-and-done, or do they stay with you long term? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient re-appointed to hygiene percentage, how it affects your practice, and ways to improve your numbers. To learn how to create long-term patient relationships by re-appointing to hygiene, listen to Episode 958 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: miranda@actdental.com 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email to learn more about ACT: courtney@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 958: https://www.youtube.com/@actdental/videos
• Register for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollection

Main Takeaways:

• Evaluate your new patient process. Ensure that it ends with a scheduled hygiene visit.
• Track your re-appointments. Quickly follow up with patients who haven't scheduled.
• Make it easy to schedule future appointments. Ensure it’s done before they leave.
• If your re-appointment percentage is low, focus on building patient loyalty.
• A high re-appointment percentage shows patients value your care.
• Discuss and document your new patient system as a team.

Snippets:

0:00 Introduction.

2:14 New patients re-appointed to hygiene percentage, explained.

5:28 How this metric impacts the practice.

8:13 High and low re-appointment percentages.

10:26 What you can do to impact this metric.

14:50 ACT’s BPA.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.