A chat with a fraud fighter - Sergey Artyukhin - Libertex Group
Description
With knowledge from both the client and bank’s perspective, Sergey jumped at the opportunity to learn things from the merchant’s side of things, ultimately bringing together his experience to his current team leader role.
“Initially I was focused on payments before then moving across to more risk-based activities. I have looked to create a balance between our KPIs in that whilst you might not have completely opposite targets, you should have something specific for another aspect of the business.
“For example, if you are working in risk you should have one KPI to reduce risk input from the clients or if you’re responsible for payments, one of your targets should be to reduce risk level or chargebacks.”
Find more information about the Libertex Group.
Hosted on Acast. See acast.com/privacy for more information.
United States
