A rise in payment disputes
Update: 2020-11-09
Description
- With Jack
- Payment disputes are on the rise (possibly due to the impact COVID is having on businesses) so make sure you have processes in place to handle these problems if they arise
- If a client asks for a refund, refer to the contract to show that you’ve adhered to the terms and have done your job therefore a refund isn’t due
- If the refund request is accompanied with a legal threat, it will trigger your professional indemnity policy so notify your insurer
- Refunds aren’t covered under your professional indemnity insurance, but the threat of legal action means the insurer will help you defend the claim
- Another course of action if there is no legal threat as yet is to use the legal advice helpline that’s available as part of your legal expenses insurance. Legal experts are available to help you talk through your payment or client disputes
- Document everything (client communication, contracts etc) so that the insurer can easily help you defend your claim, or so that you can refer to it when defending yourself. It's a lot harder for your client to argue against something that's in black and white that they agreed to
- Be a confident freelancer. You shouldn’t have to suffer because a client has changed their mind or has experienced problems internally with their team. Get paid for the work you've done
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