An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106
Description
Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne’s culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.
Richard Hodge, Director, Innovation & Service Experience, Magistrates’ Court of Victoria
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