In this episode Andy talks to Nic about his journey from selling TVs in Currys into the People Director roles at some of the UK’s most recognisable brands.

Andy shares his views on how the world of work has changed post COVID and how employers must adapt to new ways of attracting, developing and retaining talent. Nic talks to Andy about building successful teams and the importance of transparency in the area of reward and career progression.

Andy discusses his work in the area of customer experience while at the retailer DFS and his resulting academic research into the impact of net promoter score on sales.  Andy also shares his thoughts on how the HR profession can simplify things for managers operating in a business and the importance of “taking things away” rather than simply adding a never ending list of new HR initiatives.

Andy talks to Nic about Equiniti’s emphasis on customer focus, leadership, and a relentless focus on employee engagement.  Nic and Andy finish with some thoughts on the importance of wellbeing and advice from Andy on how people professionals can progress their careers.

 We hope you enjoy this episode!

Supplier shout out:
Workday - Workday Enterprise Management Cloud | Finance, HR, Planning, Spend

Armstrong Craven - Research-driven Talent Solutions | Armstrong Craven


Andy’s LinkedIn: https://www.linkedin.com/in/andrewwstephenson/

Nic’s LinkedIn: https://www.linkedin.com/in/nic-elliott/

The HRD Talks is brought to you by Actons. For more information on our podcast please visit our website.