Ash, fear, and a state of emergency: What an airline learns from crises
Update: 2025-10-14
Description
An ash cloud over Europe, the hijacking of the ‘Landshut’, the Germanwings tragedy or the Covid-19 pandemic – crises have repeatedly pushed Lufthansa to its limits. In episode 3 of Above and Beyond, former Lufthansa COO Klaus Froese talks about responsibility, resilience and the dynamics of crisis teams. Historian Prof. Hartmut Berghoff provides historical context, while Special Assistance Team (SAT) members Carmen Luquero and Beatriz Böhm share deeply personal insights into supporting relatives and passengers in times of emergency. A behind-the-scenes look at an airline that has spent 100 years learning to live with crises – and to emerge stronger from them.
(AI-assisted)
Lufthansa Airlines Podcast 2nd Season „Above & Beyond“
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