In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?

Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops

Overview

[2:00 ​] Introduction 

[10:45 ​] What are the upsides and downsides of in-person and digital workshops? 

[13:25 ​] What is your advice for the duration of an online workshop? 

[15:35 ​] Is there an optimal size in terms of people for a workshop? 

[21:50 ​] Do you think the future will be to be physically in a workshop, but using a digital tool to work together? 

[24:00 ​] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction? 

[30:10 ​] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation? 

[33:45 ​] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?