Journey mapping in tourism

Update: 2022-07-18

Description

Service design, and specifically journey mapping, has huge potential to change the travel & tourism industry in a positive way. As individual suppliers harness the potential journey mapping offers, they can craft more compelling experiences for their guests. Whether approaches are applied to services in a small hotel, or within a large destination management organization (DMO), journey maps can be created to suit different contexts and use cases within the travel industry.

Comments

In Channel

Journey mapping in tourism

2022-07-1821:27

Ask Marc - managing CX across online and offline channels

2022-05-1227:04

Ask Marc – becoming a human-centered organization

2021-12-1733:03

Ask Marc – presenting journey maps

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Journey mapping in SaaS

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Ask Marc – Service design workshops

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Ask Marc – Measuring service design impact

2021-02-1938:56

Ask Marc – Methodology silos

2020-12-1033:25

Ask Marc – Stakeholder maps

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Ask Marc – Journey map repositories

2020-07-1741:15

Ask Marc – Customer experience research

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Ask Marc – Personas on journey maps

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Ask Marc – Personas

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Ask Marc – Journey map operations

2019-12-0534:04

Ask Marc – Insights from the SDGC19

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Ask Marc – Employee experience

2019-07-1135:22

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Journey mapping in tourism

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Journey mapping in tourism

Isabel Grillmayr

Journey mapping in tourism