Ask Marc – presenting journey maps

Update: 2021-09-15

Description

In this webinar, we talked about presenting customer journey maps: How to approach different audiences, how to tailor journey map details to stakeholder groups, and about types of visualizations and exports for different use cases. After watching this session, you’ll know how to use journey maps as boundary objects to bridge organizational and communicational silos.

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In Channel

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Ask Marc – presenting journey maps

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Ask Marc – Service design workshops

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Ask Marc – Measuring service design impact

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Ask Marc – Methodology silos

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Ask Marc – Stakeholder maps

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Ask Marc – Journey map repositories

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Ask Marc – Customer experience research

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Ask Marc – Personas on journey maps

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Ask Marc – Personas

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Ask Marc – Journey map operations

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00:00

Ask Marc – presenting journey maps

Nicole Broeckling, Marc Stickdorn

#box-pro-ellipsis-176171845577494{-webkit-line-clamp:2;}Ask Marc – presenting journey maps

Ask Marc – presenting journey maps

Nicole Broeckling, Marc Stickdorn

Ask Marc – presenting journey maps