Automating the Routine to Elevate the Human Experience: AI Success with Arthur Kosmider and Brent Camp
Description
In this episode, we sit down with Brent Camp of Asset Living and Arthur Kosmider of LeFrak to explore how Artificial Intelligence is reshaping property management and rental housing. Their perspective is clear: AI isn’t here to replace people, it’s here to remove the repetitive, low-value tasks that drain time and energy from on-site teams.
Brent and Arthur break down how automation is transforming everyday operations, from routine follow-ups and late-rent reminders to 24/7 resident support. The impact is real: higher lead-to-tour conversion rates, stronger review scores, and teams who finally have the bandwidth to focus on the human side of the business - building trust, strengthening community, and improving retention.
They also share what it takes to implement AI effectively: full organizational buy-in, ongoing education, and strong technical support behind the scenes to keep systems optimized and evolving.
The conversation reinforces a simple truth. When done right, AI elevates people. It frees teams to do the work only humans can do: creating great experiences and great places to live.
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400K+ units use Flamingo’s Resident Retention Platform to stop Retention Leak & hit 63%+ retention.
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