DiscoverThe Mike Hosking BreakfastBen Condon: Heidi NZ Clinical Director on the AI health scribe to be rolled out across emergency departments and GPs
Ben Condon: Heidi NZ Clinical Director on the AI health scribe to be rolled out across emergency departments and GPs

Ben Condon: Heidi NZ Clinical Director on the AI health scribe to be rolled out across emergency departments and GPs

Update: 2025-11-19
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Doctors in Health New Zealand's emergency departments could soon be saving precious time with the roll out of a helpful AI tool. 

AI technology Heidi creates a written transcript of doctors' consultations and makes a medical note. 

Country-wide trials show clinicians could see an extra patient per shift, while bringing down average documentation time from around 17 minutes to just over four per patient. 

Heidi New Zealand Clinical Director Ben Condon told Mike Hosking the AI not only creates a written transcript, but can also use templates to create medical notes, discharge summaries, and referral letters, among other things.  

He says doctors will still be responsible for reviewing the notes and letters for accuracy, but time will be saved by having them ready to review in real time. 

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Ben Condon: Heidi NZ Clinical Director on the AI health scribe to be rolled out across emergency departments and GPs

Ben Condon: Heidi NZ Clinical Director on the AI health scribe to be rolled out across emergency departments and GPs

Newstalk ZB