Beyond Surveys: Revolutionising Voice of the Customer in Finance
Description
Traditional CSAT and NPS surveys are failing financial institutions with just 80 responses monthly. In this episode, we explore how emotional AI is transforming customer feedback by analysing 52 distinct emotions across digital journeys. Discover how leading banks are capturing thousands of emotional insights daily without a single survey, and how this revolution in Voice of the Customer is reshaping financial services experiences.
The title is concise while capturing the key concept and industry focus. The description builds interest by highlighting the problem (limited survey responses), introducing the solution (emotional AI), providing specific benefits (analyzing 52 emotions, thousands of insights), and emphasizing the transformative nature of this approach—all while staying within Spotify's character limits.
United States
