Unlocking Vulnerability in Financial Services
Update: 2025-09-17
Description
This episode explores how emotional AI is reshaping financial services and insurance by tackling one of the industry’s toughest challenges – identifying and supporting vulnerable customers. We discuss the shortcomings of traditional methods like data flags and staff judgment, and how real-time emotional profiling can spot distress and confusion as it happens. You’ll learn how this approach not only improves customer outcomes but also helps firms demonstrate compliance with FCA regulations, turning regulatory pressure into a competitive edge.
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