Introduction:
 
- Welcome back to a bonus episode of Off the Wire.
- Highlight of the week: a bad patch pushed out by CrowdStrike caused worldwide outages.
 
Initial Impact:
 
- Anthony's experience: dealing with server and workstation blue screens.
- Timeline of the incident: starting at 12:09 AM with alerts coming in around 12:40 AM.
- Initial thoughts and confusion about the cause of the outages.
 
Incident Breakdown:
 
- Detailed recount of the events from the first alert to the realization of the issue.
- Actions taken: communicating with the team, creating a list of affected servers, and initial troubleshooting steps.
- The emotional toll: dealing with the uncertainty and high-stress situation.
 
Discovery and Response:
 
- Identifying the issue was linked to CrowdStrike after finding relevant information on their support portal.
- Relief upon realizing it was not a hack but a bad patch.
- Steps taken to mitigate the issue: removing CrowdStrike from systems, following CrowdStrike's fix instructions.
 
Operational Challenges:
 
- Logistics of fixing the issue across remote and local systems.
- Game plan for addressing workstation issues at different office locations.
- The coordination effort: managing communications and task delegation.
 
Post-Incident Reflection:
 
- The importance of a coordinated response and having a "bug-out" bag.
- CrowdStrike's handling of the incident and the need for transparency.
- Discussion on potential industry-wide implications and the fragility of IT infrastructure.
 
Impact and Future Considerations:
 
- Worldwide impact: other organizations affected including critical infrastructure.
- Reflection on CrowdStrike's reputation and future trust.
- Legal and liability considerations for CrowdStrike in various jurisdictions.
 
Closing Thoughts:
 
- The importance of preparedness and having a response plan in place.
- Lessons learned from the incident and changes to be implemented.
- Invitation to listeners to share feedback and follow on social media.
 
Outro:
 
- Thanks for joining this bonus episode.
- Reminder about the regular podcast schedule and mention of recent episodes.
- Encouragement to share the podcast with others and stay tuned for more content.