Miles dissects the invisible expectations that make boundary-setting feel impossible and provides practical scripts for saying no without burning bridges. He explores how "quick questions" become hour-long distractions, why calendar creep happens, and how to negotiate response-time norms that protect both productivity and relationships. The episode features real examples of teams that successfully established communication charters and individuals who renegotiated workloads while advancing their careers. Listeners gain diplomatic tools for protecting their resources while strengthening professional relationships.

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