During this forward-thinking episode, we sit down with Winston Chi from NOSO LABS to explore how AI and technology are reshaping the HVAC industry. From solving workforce challenges to improving training and customer interactions, Winston shares his unique perspective on leveraging innovation to drive success.

We discuss:

• The generational gap in the HVAC workforce and its impact on the industry

• How AI can act as a digital mentor to enhance technician training and performance

• The role of technology in improving close rates and customer communication

• The importance of adapting training methods to meet the needs of younger generations

• How NOSO LABS is creating tools to simplify follow-ups, proposals, and fieldwork

Winston offers actionable insights and practical solutions for contractors, technicians, and industry leaders looking to stay ahead in a rapidly evolving landscape. Whether you're navigating workforce challenges or exploring AI-driven tools, this episode is packed with valuable takeaways to help you thrive.

Learn more at noso.so.

🎥 This Week’s Video is Brought to You By Our Amazing Sponsors!

A huge THANK YOU to this week’s sponsors for supporting education and excellence in the HVACR industry! 👇

💨 Daikin Comfort – https://daikincomfort.com/ @DaikinComfort Delivering comfort, efficiency, and innovation through advanced HVAC technology.

🧰 Service Logic – https://www.servicelogic.com/ @ServiceLogic-CommercialHVAC The nation’s largest privately held HVAC service company — keeping facilities efficient and reliable.

🌎 Hudson Technologies – https://www.hudsontech.com/ @HudsonTechnologies Leading the charge in sustainable refrigerant management and recovery solutions.

📚 iConnect Training – https://iconnecttraining.com/ @iconnecttraining Providing world-class hands-on HVACR education and training resources for future technicians.

🔧 The United Association (UA) – https://ua.org/ @UAPipeTrades Building America’s skilled workforce through premier training for plumbers, fitters, welders, and HVACR professionals.

👏 We’re grateful for their continued support in helping advance the HVACR industry through training, innovation, and opportunity!