In this episode of AI Right, David Thomson, Chief Data & AI Officer at Royal London, shares a refreshingly pragmatic take on building an effective AI strategy.

David reveals how Royal London has structured its AI plan around four clear value pillars:

• enhancing productivity
• automating processes
• personalising customer experiences and
• exploring disruptive opportunities

...all while keeping one thing at the core: the business North Star of delivering value for customers.

He also discusses how AI is reshaping culture within the organisation, with “centres of enablement” empowering teams to experiment and innovate safely. And in one of our favourite moments, he likens AI adoption to sitting at a sushi bar: “you can sit back and watch the sushi go by, or you can dive in.”

If you’re developing or refining your AI strategy, this 45-minute conversation will leave you inspired, informed and ready to take action.

🎧 Listen now and discover how to turn AI ambition into tangible outcomes.

👇 Watch the full episode and subscribe for more AI leadership insights.

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