Building high-performing customer success teams | Amy Oilman
Update: 2023-09-05
Description
Want to discover the secrets to building and growing high-performing customer success teams?
Amy Oilman, RVP of Customer Success at RingCentral lets us into a secret: it's all about hiring strategies, supportive leadership, and the importance of diversity, equity, and inclusion.
Key discussion points
- The process of building a customer success team.
- The strategies for attracting and vetting high-performing customer success professionals.
- Setting the "rules of the road" for CSMs to work independently and effectively.
- The importance of diversity, equity, and inclusion (DEI) in building a high-performing customer success team.
Resources
- Attend Customer Success Festival in San Francisco on September 19-20, 2023.
- Connect with Amy on LinkedIn to continue the conversation.
- Learn how to build your own customer success team, and get accredited with our specialist online course: Building a Customer Success Team Certified.
- Chat with other CS leaders in the CSC Slack channel for more tips and tricks.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
1.0x
