Harmonizing the hustle between sales and customer success: Part 1
Description
Balancing your sales and customer success functions is crucial for any growing business seeking to drive revenue while delivering ongoing value.
But there are ongoing questions that surround both customer success and sales functions: who’s responsible for revenue growth, customer outcomes, and new acquisition metrics, and how can C-suite leadership create alignment between the two?
There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than Chris Dishman, SVP of Customer Success at Totango.
We sat down with Chris and dived into the nuances between these two pillars, specifically how to:
- Navigate how the customer success role has evolved in relation to sales,
- Choreograph collaboration between the teams,
- Steward seamless transitions and handoffs,
- Intertwine metrics for mutually reinforced success.
Get your AirPods ready for practical wisdom on fostering a tight-knit relationship between sales and CS from one of SaaS's most respected CS leaders.
United States
