In this episode of Behind the Built Environment, BESA Chief Executive David Frise speaks with Dan Williams, Managing Director of Skanska UK’s building services division, SRW, about the shifting dynamics of the construction and facilities management market.

Dan reflects on his journey from student engineer to MD and shares how agility, technical expertise, and long-term customer relationships are helping Skanska navigate uncertainty. He highlights the challenges of attracting new talent, the growing role of digital tools and modular construction, and why sustainability, delivery certainty, and whole-life value will define the industry’s next decade.