Bob Cardoza, Chief Operating Officer of FirstService Residential, discusses his journey from consulting to executive leadership and the vision guiding the future of community management.

He reflects on the creation of FirstService Residential Development Advisors, his transition into the COO role, and how strong partnerships, culture, and a focus on prosperity shape long-term success. Bob also highlights the company’s three-year operational evolution, including investments in AI and new technology platforms, while emphasizing that people remain at the heart of everything FirstService Residential does.

Key Takeaways:

00:00 Introduction.

01:10 The value of building trusted partnerships in new business initiatives.

08:47 Why early planning is essential for sustainable community development.

13:48 Leadership transitions shaped by mentorship and personal guidance.

19:00 Balancing prosperity, culture, and career opportunities.

24:57 The role of technology and innovation in shaping the future.

30:17 Building consistency and scalability through a unified brand and platform.

35:13 Success as a result of passion for the work and the people involved.

38:38 Advice on career growth, patience, and surrounding yourself with the right people.

Resources Mentioned:

Bob Cardoza

https://www.linkedin.com/in/bob-cardoza-818aa09/

FirstService Residential | LinkedIn

https://www.linkedin.com/company/firstservice-residential/

FirstService Residential | Website

http://www.fsresidential.com

Urban Land Institute

https://uli.org/

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About the Host:

April is the CEO and Co-Founder of Alosant. She is an experienced entrepreneur and real estate technology expert with an innate curiosity for consumer behavior. Alosant-powered apps make it easy for users to stay informed and engaged, offering solutions to connect with everything their community has to offer.