CTO buy-in, measuring sentiment, and customer focus
Update: 2024-11-12
Description
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In this episode, Snowflake’s Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering, dive into how they elevated developer productivity to a top company priority. They discuss the pivotal role of Snowflake’s CTO, who personally invested over half his time to guide the initiative, and how leadership's hands-on involvement secured buy-in across teams. The conversation also explores the importance of collaboration between engineering and product management, and how measuring user sentiment helped them deliver meaningful, long-lasting improvements.
Mentions and links
- Connect with Gilad and Amy on LinkedIn
- Measuring developer productivity with the DX Core 4
Discussion Points
- (0:48 ) The need for a shift at Snowflake
- (3:59 ) Leadership involvement and prioritization of developer productivity
- (8:56 ) The partnership between engineering and product managers
- (20:01 ) From feature factory to customer outcome-focused development
- (27:36 ) Shifting measurement focus to user sentiment and customer outcomes
- (39:13 ) Gaining buy-in for sentiment metrics and tying them to business impact
- (51:11 ) How Snowflake’s CTO and volunteers accelerated developer productivity improvements.
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