Listen Top Shows Blog

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

Update: 2021-03-03

Share

Description

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

Kansas barbecue vs. Texas barbecue
Why do 70% of CX initiatives fail?
How online reviews have become the dominant force of our age
Quick, clear, and kind: The three levers of CX
600 haircuts, 600 questions
Delta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Comments

In Channel

Local Search in the Age of AI: Smarter Strategies for Brick-and-Mortar Brands

Local Search in the Age of AI: Smarter Strategies for Brick-and-Mortar Brands

2025-12-1620:14

Smarter Search Marketing: Insights from Google’s AI Max and the New SEO Reality

Smarter Search Marketing: Insights from Google’s AI Max and the New SEO Reality

2025-12-1616:12

Search-First Storytelling: Strategies to Get Your Content Found

Search-First Storytelling: Strategies to Get Your Content Found

2025-12-1511:10

From Vanity Metrics to Value: Analytics that Actually Drive Sales

From Vanity Metrics to Value: Analytics that Actually Drive Sales

2025-12-1514:09

Welcome to Shift Happens!

Welcome to Shift Happens!

2025-12-1501:36

Looking back to look forward

Looking back to look forward

2023-12-0749:34

AI Sunrise Series: Mount the Hype Cycle

AI Sunrise Series: Mount the Hype Cycle

2023-06-1444:39

Generative AI: It's the end of the world as we know it (and we feel fine)

Generative AI: It's the end of the world as we know it (and we feel fine)

2023-02-1445:51

SERP's up: The radical reinvention of SEO

SERP's up: The radical reinvention of SEO

2022-08-0831:54

Behind the scenes of the Great Resignation

Behind the scenes of the Great Resignation

2022-02-2436:46

2022: What to expect when you don't know what to expect

2022: What to expect when you don't know what to expect

2021-12-2141:53

Into the metaverse of madness

Into the metaverse of madness

2021-11-0345:27

Diversity in ad land

Diversity in ad land

2021-09-1437:38

Björn's brilliant B2B blueprint

Björn's brilliant B2B blueprint

2021-07-0731:29

Back to the cookie-less future

Back to the cookie-less future

2021-06-0743:07

Gettin' Shingy wit it

Gettin' Shingy wit it

2021-05-0548:23

The horsemen of the website apocalypse (and their buzzkill pal)

The horsemen of the website apocalypse (and their buzzkill pal)

2021-04-0937:36

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

2021-03-0341:59

Digital transformation: More than meets the eye

Digital transformation: More than meets the eye

2021-02-0334:21

Anecdotes from the omnichannel

Anecdotes from the omnichannel

2021-01-0537:33

00:00

00:00

1.0x

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

sallard@dacgroup.com (DAC)