Today on the Med Spa Growth and Profitability Podcast we’re joined by Jamie Lowary, the Channel Relations Manager at PATLive.

Whether you own a small business or have multiple locations, customer service is something that can not be ignored. You have many options for how you handle customer service for your medical spa, you could hire a receptionist at your location or you could completely outsource your receptionist.

I love what PATLive is doing to help businesses of all size provide around the clock customer service. They are a 24/7 answering service open 365 days a year. With PATLive you aren’t working with a big box call center, you’re working with 100% US based top notch agents dedicated to getting to know your business to ensure that none of your calls go to voicemail.

If you are looking to up your customer service game and gain patient loyalty, outsourcing and using a service like PATlive for your medical spa may be what you need.