Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.

In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.

You can continue the conversation with Jenni on Twitter and LinkedIn

Resources:

Leaders are responsible for psychological safety podcast by the Calm Edged Rebels

https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/

Blog: Psychological safety and trust are not the same thing by Redefining Communications

https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/

Deep Listening: impact beyond words by Oscar Trimboli

https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745

Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield

https://uk.bookshop.org/a/9752/9781847942951

Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications

https://redefiningcomms.com/how-to-avoid-team-friction/

Do words really matter? By Beth Collier via LinkedIn

https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/

Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks

https://uk.bookshop.org/a/9752/9781847942357

Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field

https://redefiningcomms.com/influential-internal-communication-book-jenni-field/