Are you ignoring churn in your business? You might be losing more than you realize.

In this episode of the Build Your Business podcast, Matt and Chris Reynolds reveal how churn is the silent killer of growth—especially in service-based and fitness businesses. They share actionable strategies to improve client retention, reduce drop-off, and turn satisfied customers into loyal advocates. If you're tired of constantly hustling for new leads, this episode will help you build a stronger, more sustainable foundation by mastering client experience and tracking what really matters.

✅ What You'll Learn

• Why churn is more dangerous than a lack of leads

• The real cost of losing existing clients

• Simple ways to reduce churn and boost retention

• Why over-serving beats overselling

• How to play the long game in business

⏱️ Timestamps

• 00:00 – Welcome & Weather Banter

• 04:59 – Understanding Churn in Business

• 11:46 – The Power of Client Retention

• 17:50 – Proven Strategies to Reduce Churn

• 25:53 – How Service Quality Impacts Retention

• 32:31 – Fixing Product-Market Fit via Churn Signals

• 38:01 – The Long Game: Outlasting the Competition

🔖 Hashtags

#Churn #ClientRetention #BusinessGrowth #FitnessBusiness #EntrepreneurTips #SmallBusinessStrategy #CustomerExperience #MarketingStrategy #TurnKeyCoach #BuildYourBusiness

PS - Coach Smarter, Earn More: https://bit.ly/3X4ixOX Matt's Links Website: https://ryanmattreynolds.com/ Instagram: https://www.instagram.com/reynoldsstrong/?hl=en Chris's Links: LinkedIn: https://www.linkedin.com/in/chrismreynolds/