Welcome to the Civilian Medical Podcast episode 075



Intro-



Follow up from last episode- Dietrich 4th stripe!

Introduce Matthew



Part 1- Dispatch, How to make the most critical phone call of your life- calling 911



 Role of the Dispatcher 



What exactly does a fire/EMS dispatcher do?

How do dispatchers coordinate resources while talking to callers?

Any misconceptions?





The 911 Call Process 



What’s the first thing a caller will hear and be asked?

Why do dispatchers ask so many questions?

What kind of information should callers be ready to give? (Location, nature of emergency, condition of person, etc.)

Mistakes people often make (e.g., hanging up, shouting, leaving out key details)





Special Situations



What if you're calling on behalf of someone else?

What if English isn't your first language?

What if you're calling from a cell phone vs. a landline?





Preparation



Teaching kids how to call 911

How to prepare if you will be in a remote setting







Part 2- Once in a career events



Hurricane



Resources

Management considerations

In hindsight, what would you do differently 





Six Mile Fire:



Resources

Management considerations

In hindsight, what would you do differently 





Table Rock:



Resources

Management considerations

In hindsight, what would you do differently 







Wrap up



 



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