Is your client demanding platinum service for brass-tier pricing? Do they expect midnight emails, personal favors, or free consulting—while treating your contract like a suggestion box?

You’re not imagining it: scope creep, boundary violations, and "urgent-everything" are silently burning you out and eroding partnership trust. Join Warwick Brown as he exposes the 8 red flags of client expectations (including the "incremental ask" trap) and shares battle-tested scripts to reset limits without torching the relationship.

Say goodbye to being a human workaround—and reclaim your sanity.

Highlights

(Key insights with timestamps)

• (0:00 ) Boundary Betrayal: Why clients treat your kindness like a weakness—and how you trained them to do it.
• (1:37 ) 8 Red Flags of Wild Expectations: Scope creep, 24/7 demands, personal favors, manual workarounds, free consulting, bypassing procedures, excessive meetings, doing their job .
• (5:06 ) The Ticking Time Bomb: How tiny "harmless" requests (like merging reports) explode into 2-year burdens.
• (7:17 ) Reset Toolkit:

1. The Scope Doc: Define deliverables, responsibilities, and limitations upfront.
2. Process Enforcement: Stop workarounds; redirect to proper channels.
3. "Warning Shot" Tactic: Gracefully redirect once—then hold the line

• (8:08 ) Self-Service Jedi Moves: Tools like Guidde (AI video tutorials) and Loom (screen-share GIFs) to empower clients away from dependency.
• (9:23 ) Response Rhythm: Never be an "instant reply" person—schedule buffers even for 5-minute tasks.
• (10:46 ) Proactive Peacemaker: How one communication lapse nearly lost a client—and the fix that saved it.

Resources

• Boundary Blueprint: ⁠Make sure clients know what you do (and don't) with the KAM Charter Template⁠ (customizable, non-legal!).
• Self-Service Tools:

1. Guidde: Create AI-powered tutorial videos 
2. Loom: Screen-recording app for quick explainers

Your Next Steps

(Reclaim control this week)

1. Audit Your "Yes" List: Identify one recurring client ask that crosses boundaries (e.g., manual reports).
2. Script Your Redirect: "I’ll handle this today, but next time use [portal/channel]—here’s a 60-second guide!"
3. Buffer Up: Add 24-hour padding to non-urgent requests (no exceptions!).
4. Explain Your Role: Customize The KAM Charter template and pick a client to review it with to set some boundaries.

Tame the Beast!

• Join the KAM Club: Get scripts, templates, and coaching to enforce boundaries confidently.
• Share Your Win: Tag Warwick (⁠@warwickabrown⁠) with your boundary-breaking moment—#ExpectationsTamed.

Hero Challenge: Implement one redirect tactic to reduce scope creep this week—then celebrate! 🎉