Glossary of Key Terms

• Compliance Program: A structured system designed to ensure an organization adheres to laws, regulations, and ethical standards.
• Compliance Consultant: An expert who advises organizations on how to develop, implement, and maintain a compliance program.
• Brevity: The quality of being concise and expressing much in few words.
• Persuasion: The act of convincing someone to do or believe something through reason or argument.
• Voicemail: An audio message left by a caller for the recipient to listen to later, often in lieu of a live conversation.
• Key Benefit: A main advantage or positive outcome that a compliance program offers to the organization, providing a compelling reason for implementation.
• Credibility: The quality of being believable or trustworthy, essential for a consultant to establish rapport.
• Regulatory Issues: Legal guidelines established by a governing body.

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