Costco Membership Crackdowns Fail Loyal Customers

Update: 2023-07-09

Description

What happens when a routine customer experience is disrupted for the worse? DeAnn speaks about her recent shopping trip and her experience with the Costco membership card which left her with many questions on customer experience design, customer flow disruptions, and customer engagement. Is a crackdown good for customers?

Full transcript and additional information can be found on Retail Mashup.

https://retail-mashup.com/costco-membership-crackdowns-fail-customers

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Costco Membership Crackdowns Fail Loyal Customers

#box-pro-ellipsis-17622460715851{-webkit-line-clamp:2;}Costco Membership Crackdowns Fail Loyal Customers

Costco Membership Crackdowns Fail Loyal Customers

Retail Mashup

Costco Membership Crackdowns Fail Loyal Customers