Cracker Barrel recently attempted a rebrand — and the public reaction was brutal. What went wrong?

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In this episode of Brandy, Reilly Newman and Scott Saunders dive into the psychology behind the backlash and analyze the strategic missteps that led to a branding misfire.

From the perception traps to the messaging mistakes, we break down why some rebrands fail and what founders and marketers can learn to avoid the same fate. This episode isn’t just about Cracker Barrel; it’s about understanding the principles of brand perception, audience expectations, and strategic execution.

You'll learn:

• Why the public rejected Cracker Barrel’s rebrand and the psychology behind it.
• Strategic errors in messaging, positioning, and execution that brands must avoid.

• How to anticipate audience perception and safeguard brand equity.

• Lessons for service and consumer-focused businesses navigating brand changes.

• Actionable insights for founders and marketers on successful brand transformation and when to rebrand.

Whether you’re a founder planning a rebrand or a marketer responsible for brand strategy, this episode gives you the tools to anticipate reactions, design effective messaging, and protect your brand’s reputation.

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About Motif Brands: MotifBrands.com

Motif Brands specializes in impactful brand transformations that drive results. Real rebrands that shift perceptions, elevate positioning, and create undeniable clarity in the market.

Who is Reilly Newman?

Reilly Newman is a trusted source for Inc, Forbes, Fortune, AP, MarketWatch, Quartz, The Drum, The Food Institute, and more, offering insights on brand strategy, marketing, human behavior, and buyer psychology.

Reilly's obsession with human behavior led him into the world of brand strategy, where he explores why people make buying decisions and how brands effectively sell themselves. Reilly founded Motif Brands, leveraging his expertise to guide business growth.

Who is Scott Saunders?

Award-winning graphic designer and creative director with over 30+ years of experience who loves the craft of storytelling, vintage typography, and branding. Scott writes and designs in collaboration with Motif Brands.