Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712)
Update: 2025-10-14
Description
Join Monika Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands.
Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference.
Hosted by Paula Thomas
Show notes:
1) Lalit Suri Hospitality Group
3) Juber Shaikh
5) Book recommendation: Thinking Out Loud - Keeping Nothing Behind
6) Book recommendation: Grand Central Publishing Delivering Happiness: A Path to Profits, Passion and Purpose
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