How do you craft a story that resonates with both investors and customers? In this episode of North Star Leadership podcast, Erika Shaffer - a Director for Strategic Communication for Madrona Venture Group, shares her insights on the art of storytelling in business. She highlights the importance of tailoring the narrative for different audiences—investors versus customers—and the key role of authenticity and empathy in making a lasting impact.

• Storytelling for investors often focuses on trends, technology, and potential returns, with AI being a recurring theme.


• When communicating to customers, the focus shifts to the value they will receive, with less emphasis on technology like AI unless it directly benefits them.


• Authenticity in communication builds trust, while using buzzwords like AI without clear explanation can lead to distrust.


• Founders must be clear about what the market needs and how their product serves that need, aligning their communication with the audience's values.


• Erika shares her experience with writing content for Madrona, emphasizing the importance of balancing expert insights with actionable advice for founders.

Resources

Erika Shaffer on Madrona Website I LinkedIn I Email: erika@madrona.com

Lindsay Pedersen - Contact me to tell me who you'd like to hear as a guest! I Connect with me on LinkedIn