Experience - That moment that matters

Today we are going to talk about experience. By that, I mean talking about the employee experience and the customer experience and how that supports a strategy. We refer to the steel thread that creates a relationship between the strategy purpose at the top and the strategy on the page we discussed in previous podcasts. 

Using experience to form ideas and the idea that there is this steel thread that forms a direct relationship between the strategy and frontline operations. Joining me today are Chris Busson and Rob Seddon.