Customer Experience, What? ft. Ian Goulding
Update: 2020-05-28
Description
Today's episode features Ian Goulding, a household name in the CX world, an influential speaker and blogger, and a well-known customer experience specialist. Nisha speaks to him about his book, Customer What? The Honest and Practical Guide to Customer Experience and how the pandemic will change businesses' attitudes and approach towards CX principles and strategies.
Find out about Ian's SGT Online CX Professional Masterclass here.
Get to know us at agl.sg and follow us on Instagram
Credits to Ling Jun for the podcast cover art. Check out her Dribbble page.
References:
Ian's website
Ian on Twitter
Ian's book on Goodreads.
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